Virtual Post Solutions, Inc. (the “Company”, “we”, “us” or “our”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This policy applies to the VirtualPostMail web site, virtualpostmail.com (“Site”) and governs data collection and usage. By using the Site, you consent to the data practices described in this statement.
General
We may amend this Privacy Policy at any time by posting the amended terms on this Site. All amended terms automatically take effect 30 days after they are initially posted on the Site. In addition, we will notify you through your email that you registered with us. If your questions are not answered online, you may write to us at the address located on the Contact Us page.
Scope
This Privacy Policy describes how we handle your personal information for our services on the Company web sites. It applies generally to the Company web sites and other related web sites, collectively known as “Sites”, where this policy appears in the footer of the page. Some Company-branded web sites may be governed by separate privacy policies. The policy that applies on any of our domains or subdomains is always the policy that appears in the footer of each web site.
Collection
You can browse our Sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.
We may collect and store the following personal information:
- Email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
- Transactional information based on your activities on the Sites (such as posting, sharing, rating and content you generate or that relates to your account);
- Shipping, billing and other information you provide to purchase a service or use our forwarding services;
- Community discussions, chats, dispute resolution, correspondence through our Sites, and correspondence sent to us;
- Other information from your interaction with our Sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- Information from other companies, such as demographic and traffic data; and
- Other supplemental information from third parties (for example, if you incur a debt to the Company, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law; or if the information you provide cannot be verified, we may ask you to send us additional information, such as your driver license, credit card statement, or a recent utility bill or other information confirming your address, or to answer additional questions online to help verify your information).
Marketing
We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you don’t wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preference once you sign-on in My Account (or similar account status page) or by following the directions provided in an email or from a link on the advertisement.
Use
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
- Provide the services and customer support you request;
- Resolve disputes, collect fees, and troubleshoot problems;
- Prevent potentially prohibited or illegal activities, and enforce our Terms of Use;
- Customize, measure and improve our services, content and advertising;
- Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences; and
- Compare information for accuracy, and verify it with third parties.
Our Disclosure of Your Information
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims to content that violates the rights of others, or protect anyone’s rights, property, or safety.
We may also share your personal information with:
- Members of our corporate family to help detect and prevent potentially illegal acts and provide joint content and services (for example, registration, transactions and customer support). Our corporate affiliates will send marketing communications only to users who request these services.
- Service providers under contract who help with our business operations (such as fraud investigations, bill collection and affiliate and rewards programs).
- Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
- Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, User ID history, IP address, fraud complaints, and browsing history.
- Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)
Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Cookies
"Cookies" are small files placed on the hard drive of your computer. We use cookies to provide services to you. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive once you end your session (log out or close your browser).
We use Cookies on certain pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
We use cookies on certain pages of the website to:
- Access certain features that are available only through the use of cookies.
- We use cookies to help identify you and maintain your signed-in status.
- Promote and enforce trust and safety.
- Measure promotional effectiveness.
- Analyze our web page flow.
Your choices about cookies – We offer certain features that are only available through the use of a cookie. You are always free to decline cookies if your browser permits. However, if you decline cookies, you may not be able to use certain features on the website, and you may be required to reenter your password more frequently during a session. Learn how to set your browser to accept cookies.
Web Beacons - A web beacon is an electronic image placed in the web page code that can serve many of the same purposes as cookies. Web beacons are used to track the traffic patterns of users from one page to another in order to maximize web traffic flow.
How we protect your privacy with third parties
- We may work with other companies who place cookies or web beacons on our websites. These companies help operate our websites and provide you with additional products and services. They are subject to confidentiality agreements with us and other legal restrictions. We do not permit any of these companies to collect personal information using cookies or web beacons on our websites.
- We do not permit third-party content on our website to include cookies or web beacons, although this may still happen from time to time. If you believe a listing may be collecting personal information or using cookies, please report it to us.
No Spam, Spyware or Spoofing
We and our users do not tolerate spam. Make sure to set your Site notification preferences so we communicate to you as you prefer. To report Company-related spam or spoof emails to us, please forward the email to help+spam at virtualpostmail dot com. You may not use our communication tools to send spam or otherwise send content that would violate our Terms of Use. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community (via friend invitations or other tools), we do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses.
Account Protection
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Site password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
Accessing, Reviewing and Changing Your Personal Information
You can see, review and change most of your personal information by signing on to the Site. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms Of Use, and take other actions otherwise permitted by law.
Security
Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Enforcement and Monitoring
We have implemented a variety of measures to ensure that your personal information is protected and that our privacy policy is complied with. These measures include:
- Conducting regular privacy audits to identify and address any potential privacy risks.
- Training our employees on our privacy policies and procedures.
- Using technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
We also monitor compliance with our privacy policy through a variety of means, including:
- Reviewing logs of system activity and access to personal information.
- Conducting random and targeted audits of employee compliance.
- Investigating any reported privacy violations.
If we discover any violations of our privacy policy, we will take appropriate disciplinary action against the responsible employees and take steps to remediate the violation. We may also report the violation to applicable regulatory authorities.
Third Parties
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are users on our Sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.