While our core mail services are mostly the same as Earth Class Mail, the way VirtualPostMail offers, delivers, and executes them are quite different. You will find VirtualPostMail services far surpass that of Earth Class Mail in the following areas:
A huge advantage at VirtualPostMail is that every single one of our locations is a mail processing center that we own. This means all mail and packages are directly delivered from the courier straight into the hands of one our experienced and certified staff members. Our highly trained staff knows exactly how to handle your mail with accuracy, the utmost care, and in the most effective way.
Furthermore, the mail never gets touched or goes through another point of contact during the last leg delivery. There is no middleman like a UPS Store, mom & pop mailbox rental store, or a virtual office, all of which increases the risk of mail loss and delayed delivery times. Earth Class Mail does use third parties.
Each of our locations is a commercial office with a commercial business address. We never use PO Boxes. This is useful for online or home-based businesses who do not have a physical presence, which is needed for an LLC or corporation. Earth Class Mail has many locations, but not all are commercial addresses. You should be aware that PO Boxes do not receive mail from couriers such as FedEx and UPS. A PO Box is also not accepted for registering a business such as a LLC or corporation. Additionally, if you need a business bank account PO Boxes are not accepted.
The advantages of our commercial addresses are the following:
Each mail piece is processed at the location for the fastest turnaround time. On average, your mail is available to you the same day it is received because we don’t forward it to a central processing facility, which can tack on an extra week to have your new mail show up in your virtual mailbox. Faster availability means more time for you to take action on time-sensitive mail, especially critical legal and government documents.
We also store and process all your mail and packages in the location you signed up for. As long as you pick a location where most of your business traffic is concentrated in, this will offer a number of advantages in terms of cost.
VirtualPostMail is committed to seeing through your request end-to-end. For example, you will never pay extra shipping costs for packages forwarded to the wrong address by mistake. If this was a VirtualPostMail operator error, we will take care of the costs. If it was an error made by the courier (USPS, FedEx, or UPS), then we would gladly assist in filing a claim on your behalf and help get a full refund.
On occasion, you may receive returned mail or packages due to USPS error. In those instances, VirtualPostMail will get back in touch with USPS on your behalf. We will have the situation sorted out free of charge and request USPS to re-ship with no additional cost.
Guided by our company values, our stellar customer support team is devoted to helping you address any kind of issues and/or concerns with the ultimate respect and efficiency. Our customer support team boasts a number of “best-in-industry” records. Our team is dedicated to resolving any issues, questions, or concerns you have in the most efficient and solution-oriented manner. You can reach our customer support team online or via telephone.
Earth Class Mail does not have phone support (they removed this) and customers have stated it can be difficult to reach customer support. Earth Class Mail now only offers the option of email support now taking extended time and multiple emails to resolve customer issues.
To read more customer reviews you can go over to Yelp.
To learn about reviews on you can click on Earth Class or on the following:
|Services and Features||VirtualPostMail||Earth Class Mail|
|Free Mail Storage||60 Days||30 Days|
|Free Secure Mail Shredding||Yes||No|
|HIPAA Compliant||Yes||Some Locations|
|Free Package Storage||60 Days||10 Days|
|Commercial Address||3||20+ (not all are commercial addresses)|
Live Phone Support
Registered Agent Services
|All Locations||Not Available|
|Request Processing||1 Business Day||Not Available|
|Pickup||All Locations||Not Available|
|Cancellation Fees||No Cancellation Fee||$50 Cancellation Fee|
|Receive Packages at Every Location From Every Carrier||Yes||No|
"Being tied down can be nice, but being tied down to a physical location is boring. That’s what Virtual Post Mail is for. It also keeps a nice archive of all of your mail, and gives you the same security as a regular PO Box"
- Christopher D.