Frequently Asked Questions

Find the most commonly asked questions about the residential address uses of the TruResidence service.


Q: What is TruResidence?

TruResidence is an address service that provides you with a U.S. residential address inside a condominium tower and includes mail receiving and processing. It comes with an optional lease agreement add-on for situations where proof of home address is required.

Q: Where can I use my TruResidence address?

You can use your residential address for all of your personal needs, including personal mail, taxes, bank accounts, credit cards, investment accounts, and driver license.

Q: What is the difference between a virtual mailbox address and a TruResidence address?

There are several major differences between a virtual mailbox address and a TruResidence address.

First, a mailbox address is a long-term business address associated with a commercial office building, whereas a TruResidence address is a residential address attached to a home and is not considered an office location.

Second, a mailbox address can be used to receive both business and personal mail, including mail from the government, IRS, vendors, and customers. In contrast, your TruResidence address is intended solely for personal use.

Finally, a mailbox address does not qualify as a physical address. Since it does not involve leasing a physical space, it does not enable you to establish a lease agreement. Your TruResidence address, on the other hand, is tied to a home address and allows you to sign a lease agreement to rent a space. This lease agreement can be used in situations where proof of address is required.

Q: What is the difference between TruLease and TruResidence?

TruLease allows you to lease an office suite within a building through VPM’s network of commercial building partners. It provides you with a physical suite address, a lease agreement, and an optional utility bill, all for one low monthly fee. TruLease is intended for businesses and is typically used for opening business accounts such as business bank accounts, merchant accounts, Amazon Store, and DUNS.

TruResidence offers you an upscale residential address specifically for personal communications and mailing use. It is for personal use only. You can also choose to obtain a lease agreement if such a document is needed.

Q: Will I get a unique suite number assigned to me?

Your TruResidence address is shared with other customers. You do not get your own unique number since it’s not a mailbox service or mailbox address. There is a limit placed on the number of customers assigned to one single address.

Q: Do I get a U.S. phone number?

Unfortunately, TruResidence offers only the residential address and lease agreement add-on for now. It does not include a U.S. phone number. For phone numbers, we recommend that you get one from a VOIP service like Skype or Google Voice. This way, you can make and receive phone call from anywhere in the world.

Q: Can I receive mail and packages at the TruResidence address?

Yes, you can receive mail and packages at the residential address. Your mail will be picked up on a weekly basis and delivered to a VPM processing center to be scanned and stored so you can read your mail online.

Packages may incur additional transportation fees. We recommend that you get a separate virtual mailbox if you plan to receive packages on a frequent or consistent basis because you’ll end up paying more shipping fees – once to get the package to the processing center and again to have it shipped out to you.

Q: How soon will I be able to access my mail?

Your mail may take about a week to appear in your online mailbox to view.

Lease Agreement

Q: Is a lease agreement provided with TruResidence?

Yes, you have the option to sign a lease agreement to rent a space. It is an add-on and costs extra.

Q: Can the TruResidence lease agreement be used as proof of address?

By obtaining a lease agreement, you will be able to use it in places where one is requested. The lease agreement is a legal agreement that enables you to rent a space at your TruResidence home address when necessary.

Q: How long is the lease agreement for?

The lease agreement term is normally month-to-month or a set duration agreed upon between you and the landlord. Termination notice must be given at least 30 days in advance before the end of the lease term ending date.

Q: Can I rent a space at any time?

Therefore, renting is subject to availability. There is a limit to the number of spaces being rented at any given time. Should all spaces be rented and filled, you will need to wait until a space is opened. Therefore, it's not a guarantee that you will be able to rent a space upon request.

Q: How many people can be listed on the lease agreement?

You can have at most 2 names (ex: partner, spouse, etc.) listed on the lease agreement.

Q: How much will it cost to add a lease agreement to my plan?

Signing a lease agreement is the same as renting a home or room. You will need to pay, at a minimum, the first month’s rent plus a one month’s deposit. The deposit is fully refundable after the lease terminates. Payment terms depends on the home, your credit score, and other factors that shows evidence of your ability to pay.

Additionally, you will also pay a one-time processing fee and setup. Please see our pricing page for details.

Q: What documents do I need to apply for the lease agreement?

You may need to provide your social security number along with a government ID for identification verification purposes, proof of income, etc. We may run a credit check to determine your credit score as part of our due diligence. Other documents may be required. This is a fairly standard procedure when renting a home.

Q: Can I get a lease agreement if I'm a foreigner?

TruResidence is primarily for U.S. individuals who have a social security number. This usually means that you'll need to be a U.S. citizen or resident. We will need to check credit report and assess an individual's credit history.

Foreigners without a social security number will be evaluated on a case-by-case basis. Additional deposits and verification requirements may be required.

Q: Can I sublet/sublease my space?

No. There are provisions in the lease agreement that specifically prohibit subletting.