TruResidence is an address service that provides you with a U.S. residential address, weekly mail pickup, and virtual mailbox features like online mail management, mail content scanning, shipping, and check deposit. It comes with an optional ability to rent a space by signing a lease agreement.

Your residential address can be used for receiving personal mail, opening business and personal bank accounts, applying for credit cards, setting up merchant and investment accounts, and maintaining other financial accounts. See the full list of what you can and cannot use TruResidence for on the address overview chart.

TruResidence cannot be used for public-facing purposes such as websites, Google Business, social media profiles, or business formation documents. For these needs, consider our virtual mailbox service.

With TruResidence, you'll share the same home address with other customers. Each customer does not receive their own unique "mailbox number" because such designations do not exist for a home. Essentially, it operates like a household where family or roommates reside together and utilize the same address.

Mail received at the home address is picked up on a weekly basis. It is then delivered to the closest processing center to be scanned into your online mailbox. Therefore, expect to see approximately a week delay before you see your mail.

Yes, you can receive mail and packages at the residential address. Your mail will be picked up on a weekly basis and delivered to a VPM processing center to be scanned and stored so you can read your mail online.

Packages may incur additional transportation fees. We recommend that you get a separate virtual mailbox if you plan to receive packages on a frequent or consistent basis because you’ll end up paying more shipping fees – once to get the package to the processing center and again to have it shipped out to you.

The fees vary depending on the size of the package. Typically, any received mail or packages must be transported to our processing center, and the fee is determined by the cost of delivering such items. For small items such as credit cards that comes in a small box, there's usually no charge.

That said, your TruResidence address is not optimized for package delivery. If you plan to receive packages on a regular basis, we recommend that you get a separate virtual mailbox for this purpose. This ensures quicker package retrieval (as home address mail is collected weekly) and saves on shipping costs.

Unfortunately, TruResidence offers only the residential address and lease agreement add-on for now. It does not include a U.S. phone number. For phone numbers, we recommend that you get one from a VOIP service like OpenPhone. This way, you can make and receive phone call from anywhere in the world.

Currently, registered agent service is only offered with our virtual mailbox and TruLease plans. TruResidence is designed exclusively for personal use and does not come with registered agent service included.

There are several major differences between a virtual mailbox address and a TruResidence address.

First, a mailbox address is a long-term business address associated with a commercial office building, whereas a TruResidence address is a residential address attached to a home and is not considered an office location.

Second, a mailbox address can be used on public facing platforms and communications, including mail from the government, IRS, vendors, and customers. In contrast, your TruResidence address is intended solely for personal financial accounts and mail services.

Finally, a mailbox address does not qualify as a physical address. Since it does not involve leasing a physical space, it does not enable you to establish a lease agreement. Your TruResidence address, on the other hand, is tied to a home address and allows you to rent a space by signing a lease agreement. This lease agreement can be used in situations where proof of address is required.

TruLease allows you to lease an office suite within a building through VPM’s network of commercial building partners. It provides you with a physical office suite address, a lease agreement, and optional utility bill. TruLease is typically used for opening merchant accounts, Amazon Store, and Shopify payments.

TruResidence offers you an upscale residential address specifically for personal communications and mailing use. The address can be used for opening bank accounts and maintaining financial accounts. You can also choose to obtain a lease agreement if such a document is needed. TruResidence does not offer a utility bill.

Yes! VPM plans to launch more U.S. home address locations as part of the expansion plan. Additionally, when you sign up for TruResidence, you'll have the opportunity to indicate your interest in other states. You can fill out the form to share what states you'd like to see too.

Account suspensions can occur due to payment issues or violations of our terms. If this happens, you won't receive refunds or credits, and you won't be able to recover any previous payments.

Yes, you have the option to sign a lease agreement to rent a space. It is an add-on and costs extra. You can also view location specific costs on the TruResidence overview page.

By obtaining a lease agreement, you will be able to use it in places where one is requested. The lease agreement is a legal agreement that enables you to rent a space at your TruResidence home address.

While you have legal rights to the rented space, it's not ideally tailored for such purposes. First, the condo is unfurnished. Second, it's more like renting a room in a shared living situation with others, so privacy would be a major issue. Plus, keep in mind that leases tend to be short-term, so you'd need to have a plan for moving out. And finally, you are required to obtain additional insurance before you can move in.

The number of names/tenants on the lease agreement is dependent on the pricing plan you have. Some plans will allow only 1 tenant while others allow 2 (ie. you and a spouse/partner). Check the pricing plan for details.

Signing a lease agreement is similar to renting a room in a home. You will need to pay, at a minimum, the first month’s rent plus one month’s deposit. The deposit is fully refundable after the lease terminates. Payment terms depends on the home, your credit score, and other factors that shows evidence of your ability to pay.

Additionally, you will also pay a one-time processing fee to us. Please see pricing page for details.

You may need to provide your social security number along with a government ID for identification verification purposes, proof of income, etc. VPM may run a credit check to determine your credit score as part of the due diligence process. Other documents may be required. This is a fairly standard procedure when renting a home.

TruResidence is primarily for U.S. individuals who are looking to maintain a residential home address. We do allow foreigners to sign up and obtain a lease agreement. Additional deposits and verification requirements may be required in such cases.

No. There are provisions in the lease agreement that specifically prohibit subletting.

Yes, it can. However, it's rare that you'd need a lease agreement. Leases typically serve specific purposes and are designed for short-term durations between 1 to 3 months. Additionally, each property can only accommodate a set number of active leases at any given time, so if capacity is reached, you may need to wait until an active lease terminates.

TruResidence is an address service. We guarantee the service we provide, which is the use of the home address, the weekly mail delivery and virtual mailbox features.

We do not guarantee activities and purposes that we are not responsible for or have control over.

Therefore, we cannot guarantee that you can open a bank account with TruResidence since there are many factors that goes into opening a bank account that are outside of our control (underwriting criteria, your background, bank requirements, etc). The only part we can guarantee is that you will get a true U.S. home address that you can use as your residential address.

Unfortunately, no. It is because banks have varying underwriting practices and may take into account factors such as your background, type of business (if it's a business account), underwriting requirements, etc.

Even within the same bank, approval rates may differ across branches, bankers, and underwriters. For example, you may be rejected if you went to one bank’s branch, but accepted if you went to another branch.

Rejections can happen even if you have everything required. For this reason, it is recommended to have a list of several banks to work with, as different banks have different risk tolerances.

Unfortunately, Mercury Bank is not supported by any address solution with VPM. Mercury Bank has their own underwriting criteria that does not align with our service.

Mercury allows you to use your international address to meet their physical address requirement if you don't have a U.S. address that fits their criteria. The bank requires a physical address, which can be your main office or work location, even if it's outside the U.S. For your mailing address, you can opt for a VPM virtual mailbox address. It's advisable to contact Mercury Bank directly to confirm this approach and get detailed guidance on using an international address for your account setup.

Ultimately, it's our recommendation that you do not use Mercury as your bank because you run the risk that your bank may get suspended or closed at any time. If you are adamant about using Mercury, then we recommend that you open a second bank account elsewhere just in case something happens with your Mercury account.

If you cancel within 30 days and have not received a home address, we will cancel your subscription with a full refund. If it's after 30 days, then you will get back the remaining unused portion of the annual subscription.

If you have received a home address but did not receive any mail yet, then you can cancel your subscription and get a full refund if it's within 30 days. However, there is a 5-year waiting period before you can use TruResidence services again after you cancel.

If it's been more than 30 days, then the subscription cannot be canceled and refunded.

If you have received mail, you have started using the service, and therefore you will not be able to cancel your subscription.

If you sign a lease agreement, it requires you to rent for a minimum of one month, which effectively overrides the 30-day cancellation policy. The subscription cannot be canceled once a lease is signed.

TruResidence is an address service and provides you an address, weekly mail pickup, and virtual mailbox features. If we are not able to provide you a home address or pickup mail or perform virtual mailbox related services like mail content scanning and shipping, then we'd certainly be happy to provide you some sort of refund for service that we promised you.

However, how you use the address is not within our control. While we understand that you may have specific use in mind, it doesn't mean that you can use a home address for such use. It's therefore your responsibility to make sure that you do your research ahead of time before you sign up for our service.