TruLease is a specialized address service that partners with commercial building owners to offer you commercial addresses that are recognized and accepted as real physical business addresses by vendors.

TruLease comes with a lease agreement that has similar legal rights and enforcements as any commercial leases you see.

TruLease also comes with supporting services such as on-site visits, utility bill, and phone verifications. This helps to ensure that you can use the service to satisfy most requirements that you may encounter.

Yes, TruLease provides you with a genuine U.S. physical address, not linked to a mailbox, registered agent office, or coworking/virtual office. TruLease achieves this by partnering with commercial building owners to offer and lease office suites in their buildings. Therefore, you must sign a full lease agreement, just as you would when leasing any office space.

No, your TruLease leased address is not designated as a CMRA address by the USPS, which is not considered a physical address by financial institutions. You can read more about how address type is determined here.

In order to use TruLease, you must meet the following requirements:

• EIN: Obtain a business EIN to authenticate your entity’s existence.
• LLC or Operating Agreement: Provide a copy of your business’s incorporation documents or LLC Operating Agreement.
• USPS Form 1583: Submit a notarized USPS Form 1583 along with two forms of identification, including one with a photo.
• Account Holder: The individual opening the account must be an authorized officer/manager of the company.

TruLease comes bundled with 2 addresses -- a mailbox address and a physical office address. You do not need a separate mailbox plan in this case.

If you already have a mailbox address, you can upgrade to the TruLease Plan and keep your mailbox address. In this instance, you only need to go through the lease agreement signing process to get the physical business address.

If you would like to keep the physical address separate from your mailbox address (maybe it's for personal), then you would want to sign up for a separate TruLease account.

The lease agreement is a standard commercial lease agreement. It outlines:

• The date when the lease starts
• The term of the lease, which is usually set to 1 year.
• The monthly rent for the lease.
• Terms on the use of the office.
• Lessor name and signature.
• Your business name, your name as the authorized signatory for the company, and your signature.

It usually takes about 1-2 business days to go through the entire lease agreement signing process. The process can be expedited if you prepare all the required documents ahead of time.

Yes, each TruLease office address is distinct and has a its unique suite number that differentiates your office from another person's.

The suite number for the office address is assigned by VPM and cannot be selected.

Unfortunately, you cannot view the lease agreement beforehand. Each lease agreement is customized for each location based on each lessor's specific situation and terms.

However, you will have the ability to review the lease agreement before signing it. So once you sign up and send us the required documents, we will draft up the lease agreement for you to view.

If you decide not to proceed with it, we will cancel the account and refund you the initial sign up fee. Just make sure to do this within the first 30 days so that it's covered under the cancellation policy.

There are no discounts for TruLease because it is a high-demand product with limited address availability.

Other businesses that offer a one-time fee for a "lease agreement" often provide agreements that don't meet compliance regulations for a physical address. It's rare to find a legitimate office rental for a one-time fee, which raises concerns about the validity of such agreements.

TruLease partners with commercial property owners to offer genuine office suites, following a traditional leasing process. Our method closely mirrors what you'd experience if you leased the office space directly. We're simply making the leasing process easier and more accessible to you.

Unfortunately, TruLease no longer supports Mercury and other fintech banks at this time.

Fintechs are defined as technology companies that uses software technology to provide you financial services. They are not banks and are not FDIC-insured banks. Instead, they work with banks to provide the banking services. So essentially, your bank accounts are opened and held with their partner/underwriting banks.

Fintech banks have been extremely strict with the physical addresses they require and because fintech banks have stringent requirements for physical addresses, it's not a good choice for your banking needs at this time.

If you specifically want to work with Mercury, they do offer options when it comes to physical address requirements. Mercury does NOT require your physical address to be in the U.S. They give you the option to use an international address. They are looking for the address that can either be a physical office or location where you do most of your work. International addresses are accepted (unless it's in a country that is not allowed). You should then be able to use a normal mailbox address for the mailing address in the U.S and it is best that you talk to Mercury and ask them about this option.

Separately, it's recommend that you setup an extra account with another bank. Banks have the power to suspend and close your account for whatever reason. If you have a business that is bringing in sales and need cashflow to run your daily operations, then it's best to have another bank account as backup so you are not caught off-guard and need to scramble to deal with cashflow problems.

Yes, you can use TruLease to open merchant accounts such as Stripe or Shopify Payments. However, some merchant service providers may request for additional proof such as a utility bill or an on-site visit. For this reason, TruLease can offer you a utility bill and to coordinate with the landlord and vendors for the on-site visits.

Neither the TruLease office address nor the mailbox address are allowed for use as your Google Business location. Google My Business (GMB) requires that you service walk-in traffic. This requirement is stated in the Google Business Profile Terms, which prohibits online-only businesses from being eligible for a Business Profile.

As the office suite is not for general walk-in traffic or to serve such traffic, you cannot use it to list yourself on GMB.

It's highly recommended that you do not depend on one single vendor when there are other alternatives available. For example, different banks have different risk tolerances and underwriting requirements. So while one bank may be more friendly to internationals, another bank may not. The same goes for merchant accounts.

Therefore, we recommend that you prepare a list of vendors to work with whenever possible. This is not possible with Amazon (there's only one) so in such a case, we take more special care to work with you to get your Amazon account setup.

Yes, you can receive mail at the physical office address. In fact, many financial institutions will ship their initial welcome packet and credit/debit cards only to the physical address.

Mail received at the office address will be forwarded to your mailbox on a weekly basis. With the extra transit time, mail may take 1-2 weeks to show up in your online mailbox. Once it's in your virtual mailbox, you can process the mail and either read the mail online or forward it to another destination.

Unfortunately, VPM does not offer fax services. However, there are several online fax options that are available. Here are some that you might find useful:

• HelloFax
• eFax
• OneSuite - FAX
• Faxzero

No, phone numbers or SIMs are not provided as part of TruLease. TruLease only includes a physical address and lease agreement for business use, as well as services to help manage your mail.

If you need phone service, we recommend that you check out the VOIP services out there that can provide you a number at competitive rates. It's recommended to use OpenPhone.

No, obtaining a driver’s license is not possible with TruLease. Furthermore, state regulations require a residential address and proof of address, which cannot be established with a commercial address.

First, you’ll need to sign up for the TruLease plan. Once you have fully executed the lease agreement to rent an office, you can then request for a utility bill. The bill will usually be given to you on the same day or the next business day.

No. The utility bill is not a separate standalone product. It is an add-on to TruLease and only works when it comes together with a lease agreement.

A custom utility bill is issued under your business name. To get one, you need to install a landline phone or internet service directly in the building where your office is located.

VPM will assist with setting up utility services for your office, including finding the right provider, setting up the account, and handling the installation.

There are two parts to the fees:

Setup Costs: A non-refundable service fee charged for helping you install and set up the utility service. Currently, during our private preview period, we are not charging any setup fees.

Utility Service: This fee is charged by the utility company. The cost depends on the service procured for your office. We will find the most affordable option that meets your needs. You will pay this bill directly to the utility company.

Yes, you can get a custom utility bill, which will allow you to obtain a utility bill under your own business name.

Setting up the utility service takes 1-3 weeks, depending on the provider's installation process. Once installed, the provider will start generating monthly utility bills for your service. Your first bill typically arrives about one month after setup.

Yes, you can cancel, but there are certain restrictions. Some utility services require a 1-2 year contract, while others have no contract requirements. We will inform you of the costs and terms when we set up the service. To cancel the service, contact us, and we will assist you with the cancellation.

Yes, you can set up the utility service again after cancellation. However, you must have properly canceled your previous service without any outstanding balance to the provider. We will also charge a new setup fee for reactivating the service.

The utility bill is guaranteed to be effective for 3 months from the date you are billed. Should you need a more recent bill within the 3 months, we will provide you an updated bill without charge.

Many factors go into determining whether your account is approved or not. From our years of experience and the quality of our address that we provide, most of the problems are not related to the address we provide.

However, we also understand that it's also a waste of money to pay for and keep a service that you cannot make use of. Therefore, we do provide a 30-day money back guarantee when you can show proof that the utility bill is not accepted.

Please note that no refunds will be issued if you are able to use it with at least one vendor.

Our cancellation policy allows for cancellation within 30 days of sign up if the lease agreement has not been fully executed. If it’s past the 30-day mark and the lease agreement has not been fully executed, you may cancel your plan; however, refunds will not be provided for past subscription fees.

If the lease agreement has been fully executed, then a proof of rejection (this can be a written letter or email) must be provided before a refund can be approved. For cancellations after the 30-day timeframe, a case-by-case evaluation will be conducted. If there is no proof of rejection and the lease agreement is not canceled within 30 days, your one-year contract must be fulfilled.

Fintech banks like Mercury are no longer supported and not covered by the cancellation policy.

With TruLease, you are required to maintain TruLease for at least one year.

Note that you are required to continue the TruLease service for as long as the leased address remains on file with ANY financial institution or vendor to satisfy their periodic address audit checks.

In the event that your account is closed before the term ends, you will be permanently banned from using our service.

You are no longer authorized to use the physical address after cancellation. You must update all uses of the address to another address. In the event that VPM continues to receive mail at your assigned physical address, we may continue to bill you for the TruLease fees as it constitutes continued use of the address.

Your mail will get returned to the sender with wording indicating that the individual/company is no longer at this address. This helps to notify the sender that you're no longer at this address.

It will depend. Once you cancel TruLease, you will not be able to start a new TruLease service for your business for 2 years. This is the 5-year waiting period. If you wish to restart your TruLease service within the 5-year waiting period, you will need to pay for service from the time you stopped your TruLease service to the current date you wish to restart. In addition, you will also need to sign another 1 year term starting from the day your TruLease restarts.